Popular questions

Popular questions

In which countries can I shop online?

We only ship to the Iberian Peninsula and Balearic Islands, although we will start shipping to all Europe area soon.

Are the stores’ prices same as web’s prices?

Yes, it is always the same price.

Is there any difference between the web product and the one that the client receive?

No, it is the same product. Maybe, some products with artisanal process might have some differences at the finishing.

Is there any option of receiving the last news and offers of Etiem periodically?

You can sign in our Newsletter and you will receive all the information of our brand.

How can I unsubscribe of Etiem’s Newsletter?

You can do it from Etiem’s Newsletter. You just must do click on the message that is at the inferior part of the email.

How can I recover the password?

You can recover the password through the Log-in site. You will receive one email with your new password.

How to make sure that the purchase has been made correctly?

Once you make the order, you will receive a confirmation email to your account. In case that you do not receive any, please contact us to our email account etiem@etiem.com.

Can I delete products from shopping bag?

Yes, you will be able to delete any product from the shopping bag, as long as you have not checkout the order.

What should I do if I receive a defective product?

In the unlikely event that this happens, please contact us through the email etiem@etiem.com and we will solve this problem immediately.

What should I do if I receive a wrong product?

If you receive a wrong product, please contact us through the email etiem@etiem.com and we will try to solve this problem immediately.

What is the delivery time of the orders?

The order will be delivered within an approximate period of 48 hours working days, although it will also depend on the shipper company.

Is it safe to purchase at Etiem?

We take the security of our customers' data and credit cards very seriously, so that the security of operating with us is absolute. We register the Database in the Spanish Agency for Data Protection, complying with the regulations to protect, guarantee and never use personal data for purposes other than those authorized by us. We work with secure servers that encrypts the information entered by the client, so that it is impossible for third parties to access this data.

Is it safe to pay with credit card?

You can only make payments with credit cards with secure payment system CES (Secure Electronic Commerce). In case your operation has been rejected by the payment gateway, it may be because you have not activated this service mode. In this case, contact your bank to activate the payment with CES.

Is it safe to pay with PayPal?

Paypal is the most used payment platform around the world, and that is not only because of the ease and speed that it offers, but also because of the high security parameters it has. Operating with this payment gateway is absolutely safe.

How much are the shipping costs?

All our shipments are free, so you will not incur any expense of this type.

What I can do if I can log in for purchase?

If you have any problems to log in in our website, please check if you are already register. In case you have not, please contact us through the email etiem@etiem.com.

What can I do if I cannot pay?

The most common reason is that you have not activated this service mode. In this case, contact your bank to activate the payment with CES.

What happens in case of not being at home at the time of delivery of the order?

If after two delivery attempts by the transport agency it was not possible the delivery of your order, you will be informed of this situation by email and return the order to our facilities where it will be waiting for your notification to be sent to another place of delivery. If after 30 calendar days you have not claimed your order, then the amount paid will be refunded and the transaction will be cancelled.

Is VAT included in the prices?

Yes, all prices on the website are VAT included.

Can the delivery and billing address be different?

Yes. During the purchase process, after filling in the billing information you can indicate the shipping address that you want.

Is the commercial invoice at the package?

No, in the package you will find the delivery note of your order. You will find the commercial invoice in the order confirmation email.

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